Computing Technology For The Consulting

At an industry level, technology has done two things. First, it has introduced a complete new field of work, commonly bundled under the label ‘digital transformation’. This segment is the fastest growing segment of the consulting sector and according to estimates from Source Global Research it is now worth around one fifth of the entire industry in mature markets. Clients are embracing technologies such as artificial intelligence, robotics, automation and internet of things to gain competitive advantages, and in doing so, tapping the expertise of consultants who stand at the forefront of such developments. Second, the growing role of technology has blurred the lines between traditional consulting work and technology work. A decade ago, there was a clear cut between consulting work (project-based, value-adding advisory based), technology consulting work (project-based tasks such as systems implementation) and non-consulting technology consulting work (more routine tasks such as application development and maintenance). With digital now at the heart of innovation and performance improvement, consulting firms are delivering much more technology work, and are extending their services into a realm previously classified as non-consulting. Consultancies now work with clients to design and develop apps, prototypes and intelligent systems, among other areas. The global consulting market is in the process of being reorganised itself,” said Rousset, “due to the growing diversification of the activities of consultancy firms.” This development is however not just a consequence of technology – the industry is making similar moves branching into others fields of professional services, including design thinking, marketing & advertising and engineering. Technology is also making an impact in consulting firms' own internal operations. Unsurprisingly, firms are embedding automation in their own processes to improve primary activities such as project management, resourcing and activities for client engagements, but also secondary processes such as finance, human resources and internal reporting. It is helping consulting firms scale, manage and connect with their talent more easily. At the same time, the rise of digital is also a threat for the operation of consultancies. Technology is allowing consulting firms to operate in a more agile manner, as illustrated by the rise of digital-driven networks of consultants or groups of independent consultants. These collectives use technology to team up more effectively, while others have used technology to enable digital matching platforms. These user-friendly apps can assemble teams of consultants with a few simple swipes on a smart-phone.

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